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Special Issue--IT Automation: Best Practices: Page 6 of 14

These three challenges are driving fresh demand for IT automation, but they also are the cause of resistance to the idea as well. Here are some reasons why data center staff shy away from IT automation.

» Complexity. The data center environment is way too complex for you to believe it can all be successfully automated and you are unaware of a set of best practices in IT automation that you can follow with confidence. This is new and scary territory. It will take a lot of time for data center staff to document and then program into the automation tools all of their processes. And they may not know all the rules that should be programmed into these tools.

» Money. In the past, implementing these tools was a long and expensive process. Some data center staff will worry about being out of job if these tools succeed and the budget shifts away from data center activities.

» Expectations. With all of the compliance requirements added in recent years, there is no time to take on yet another project. You worry that automated tools will increase your risks because the software could make some drastic and immediate change that will backfire with users.

Picking Your Targets