As IT leaders seek to harness the potential of automation and artificial intelligence, a wave of innovation is sweeping across crucial functions, particularly within the IT Service Desk. With a significant portion of technicians dedicating 2-3 months annually to manual tasks, the forefront of this transformation lies in automating routine processes such as password resets and employee onboarding. Integration of automation with self-service and Conversational AI is becoming pivotal, empowering IT support desks to shift the control to end-users. This dynamic combination not only reduces the time spent on manual processes but also paves the way for increased utilization of self-service. The incorporation of innovative natural language processors, back-end system integration, and automation is set to redefine self-service, offering a more intuitive and efficient experience. Looking ahead to 2024 and beyond, this webinar aims to dissect the landscape and identify the most significant benefits on the horizon.
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