» Money. As noted, the pressure is on. "Contain day-to-day IT expenses and give our users valuable new services and systems," is the edict from above. Those day-to-day expenses, which end users pay for, either directly through chargebacks or indirectly, often eat up significant portions of the organization's overall budget.
If IT is directly linked to your company's bottom line, shift as much of your budget as possible into cost-saving tools and away from everyday maintenance activities. That's the best way to win friends in your enterprise. Of course, you also need to take on the challenge of showing you are a competent financial manager--that you can get a good return on your investment. Depending on your site, IT automation may provide a quick and positive return on your investment.
If you have SLAs for the network or servers, IT automation tools can help to prevent situations where financial penalties will be assessed against you, also.
Takeaway: IT automation may be a good way to enable a shift of resources, away from maintenance and to providing new resources for users. How soon can you construct a way to prove ROI and keep IT allies that are higher up on the totem pole?
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