The agent interface is remarkably simple. Aside from running Skype, agents run a small feedback form that they fill out once the call is completed. The form gives them room to enter a synopsis of the call and relevant follow-up information.
The call center comes with much of the standard features that you'd expect in a contact center. Incoming calls are placed in a queue and can be distributed based on language, expertise and availability. Agent availability is controlled by changing one's Skype status. If no agents are available to receive the call, then users fill in a form with enough information for agents to return the call.
The administrator console uses a unique Ajax interface. An early version was originally seen on Michael Arlington's TechCrunch report and though the final version has changed somewhat, it's still retained a unique avante-garde look-and-feel.
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A personal tool bar (at can be customized by dragging any number of tools from the pull-down interface.
Users (callers) shows the current online status of callers into the call center. Active calls are in green and idle calls are in white.
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