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CA Users Bewail Support

Users of products from Computer Associates International Inc. (CA) (NYSE: CA) welcome the companys decision to reschedule its massive CA World conference, but many don't welcome the level of support they're getting from the vendor.

CA is emerging from a turbulent period in its history that originally forced the company to pull the plug on its annual customer jamboree. An accounting scandal kept CA in the headlines for all the wrong reasons for most of last year, with the company eventually reaching a $225 million settlement with the Securities and Exchange Commission (SEC) and the Department of Justice. The Islandia, N.Y.-based vendor also announced a massive corporate restructuring (see CA's Mea Culpa and CA Cuts 800 Jobs).

Against the backdrop of all this upheaval, the annual confab seemed a wash. But it is back on the calendar, albeit later than usual. Instead of its usual spring date, CA World 2005 will take place between November 13 and 17 at the Venetian Las Vegas and Sands Expo and Convention Center (see CA Announces CA World 2005).

Users are now breathing a sigh of relief. "A lot of us look forward to CA World,” says Tim Kaufman, president of the AutoSys Technical Users Group. “Not only do you get good information, but it’s a good way to check in with your peers.”

However, Kaufman feels that, in the aftermath of all the recent turmoil, support remains an issue. “Except for email information from CA, I don’t get a lot of personal contact from them,” he says. ”We still have to try and figure out who to contact for things. They haven’t been very proactive in contacting users.”

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