Unified Communications
Expert Analysis
Evaluating Cloud UC Costs
Network Computing Editors, Commentary
Cost savings may not occur with cloud UC, but there are other hidden benefits, research shows.
By Robin Gareiss, Executive VP/Senior Founding Partner of Nemertes Research ,
Comment1 Comment  |  Read  |  Post a Comment
Peeling Back the Layers of Wiring Infrastructure
Network Computing Editors, Commentary
Cleaning up communications infrastructure may not be on your list of most exciting projects, but best practices dictate that you not ignore the chore, either.
By Matt Brunk, Healthcare Director of IT ,
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Collaboration: The Audio Aspect
Tim Root, Chief Technology Officer and Executive Vice President of New Business Development, RevolabsCommentary
This quick tutorial on how audio travels in space will help you determine if the audio specifications of UC speakerphones or UC audio pickup devices are reasonable.
By Tim Root Chief Technology Officer and Executive Vice President of New Business Development, Revolabs,
Comment9 comments  |  Read  |  Post a Comment
Tailoring UC To The Elusive Mobile Worker
Joseph Harsch,  Senior Director, Market Offers, BroadSoftCommentary
Today's mobile workers have unique technology requirements that enterprises must consider in their unified communications deployments.
By Joseph Harsch Senior Director, Market Offers, BroadSoft,
Comment4 comments  |  Read  |  Post a Comment
Crafting Effective UC Training
Erika Van Noort, Director Consulting, North America, SoftchoiceCommentary
Getting the most out of your UC investment requires a usage and adoption program that teaches employees not only how to use the communication tools, but also the benefits.
By Erika Van Noort Director Consulting, North America, Softchoice,
Comment5 comments  |  Read  |  Post a Comment
Cisco IOS Voice Troubleshooting: 9 Key Commands
Amy Arnold, CCNP/DP/VoiceEducation
It's easy to get lost in unfamiliar territory when debugging a voice gateway problem. These common commands can help.
By Amy Arnold CCNP/DP/Voice,
Comment18 comments  |  Read  |  Post a Comment
4 Ways UC Services Gather Dust
Joseph Harsch,  Senior Director, Market Offers, BroadSoftCommentary
UC tools often go unused by employees. Here are four mistakes to avoid in your UC deployment.
By Joseph Harsch Senior Director, Market Offers, BroadSoft,
Comment7 comments  |  Read  |  Post a Comment
WebRTC: Not Ready For The Enterprise
Tim Root, Chief Technology Officer and Executive Vice President of New Business Development, RevolabsCommentary
The open source web-based technology promises real-time communication across a multitude of applications, but must overcome challenges before it makes inroads into the enterprise market.
By Tim Root Chief Technology Officer and Executive Vice President of New Business Development, Revolabs,
Comment2 comments  |  Read  |  Post a Comment
Unified Communications: Words Matter
Erika Van Noort, Director Consulting, North America, SoftchoiceCommentary
When it comes to UC, one word can make a huge difference. Calling your UC investment an initiative instead of a project increases your chances of success.
By Erika Van Noort Director Consulting, North America, Softchoice,
Comment4 comments  |  Read  |  Post a Comment
Unify's Circuit Enables a New Way of Working
Zeus Kerravala, Founder & Principal Analyst, ZK ResearchCommentary
Circuit, the new UC platform from the company formerly known as Siemens, is certainly different and could bring a shift to the way people work.
By Zeus Kerravala Founder & Principal Analyst, ZK Research,
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Why UC Implementations Fail
Erika Van Noort, Director Consulting, North America, Softchoice
Unified communications and collaboration projects fall flat when companies don't understand needs or consult with their employees. Get the facts and figures from Softchoice's UC study.
By Erika Van Noort Director Consulting, North America, Softchoice,
Comment14 comments  |  Read  |  Post a Comment
ALU Enterprise Spinoff: Where They're Starting From
Eric Krapf, Editor, No JitterCommentary
The new Alcatel Lucent Enterprise may (or may not) get a new name, and promises more investment in growth by the new owner.
By Eric Krapf Editor, No Jitter,
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Cloud Apps Management: The Power Of The Crowd
Patrick Carey, Vice President Product Management, ExopriseCommentary
Maintaining application service levels for shared services is tough. Look to crowd sourcing, real-time collaboration, and big data analytics for help.
By Patrick Carey Vice President Product Management, Exoprise,
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SDN, WiFi & The Microsoft Lync Connection
Lee Badman, Network Engineer & Wireless Technical LeadCommentary
WiFi vendors like Aruba Networks are using the Lync SDN API as a launch pad for their foray into software-defined networking.
By Lee Badman Network Engineer & Wireless Technical Lead,
Comment4 comments  |  Read  |  Post a Comment
Closing The UC Gap: 4 Tips
Curtis Peterson, Vice President of Operations, RingCentralCommentary
Making the leap from unified communications to unified interaction is possible, but it involves more than just installing new software. Here's how to make a successful transition.
By Curtis Peterson Vice President of Operations, RingCentral,
Comment8 comments  |  Read  |  Post a Comment
UC Adoption In The Enterprise
Scott Kinka, CTO, Evolve IPCommentary
A recent survey shows that unified communications is growing in the enterprise, despite many IT pros' lack of familiarity with the term.
By Scott Kinka CTO, Evolve IP,
Comment15 comments  |  Read  |  Post a Comment
Unified Communication Doesn't Mean Unified Interaction
Curtis Peterson, Vice President of Operations, RingCentralCommentary
UC is on the rise, but does it really solve the problem of communication disconnect? New systems must take UC a step further to support truly unified interaction.
By Curtis Peterson Vice President of Operations, RingCentral,
Comment5 comments  |  Read  |  Post a Comment
Unified Communications Plans: 6 Ways To Derail Disaster
Justin Bagatti, Systems Consultant, TEAMSOS
Before you choose a UC product or platform, careful evaluation of existing attitudes, equipment, and systems could save your project -- and your sanity.
By Justin Bagatti Systems Consultant, TEAMSOS,
Comment16 comments  |  Read  |  Post a Comment
Using CUCM To Configure PLAR Phones
Amy Arnold, CCNP/DP/VoiceEducation
Here are a few simple steps for configuring Private Line Automatic Ringdown functionality using Cisco Unified Call Manager.
By Amy Arnold ,
Comment1 Comment  |  Read  |  Post a Comment
Cisco Live's 7 Best Scenes
Susan Fogarty, Editor in Chief
Attendees at Cisco Live this week were showered in APIs and ACI, and swimming in selfies. Take a look at the highlights from the annual customer event.
By Susan Fogarty Editor in Chief,
Comment16 comments  |  Read  |  Post a Comment
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2014 State of Unified Communications
2014 State of Unified Communications
If you thought consumerization killed UC, think again: 70% of our 488 respondents have or plan to put systems in place. Of those, 34% will roll UC out to 76% or more of their user base. And there’s some good news for UCaaS providers.
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