Unified Communications
Expert Analysis
UC Adoption In The Enterprise
Scott Kinka, CTO, Evolve IPCommentary
A recent survey shows that unified communications is growing in the enterprise, despite many IT pros' lack of familiarity with the term.
By Scott Kinka CTO, Evolve IP,
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Unified Communication Doesn't Mean Unified Interaction
Curtis Peterson, Vice President of Operations, RingCentralCommentary
UC is on the rise, but does it really solve the problem of communication disconnect? New systems must take UC a step further to support truly unified interaction.
By Curtis Peterson Vice President of Operations, RingCentral,
Comment4 comments  |  Read  |  Post a Comment
Unified Communications Plans: 6 Ways To Derail Disaster
Justin Bagatti, Systems Consultant, TEAMSOS
Before you choose a UC product or platform, careful evaluation of existing attitudes, equipment, and systems could save your project -- and your sanity.
By Justin Bagatti Systems Consultant, TEAMSOS,
Comment16 comments  |  Read  |  Post a Comment
Using CUCM To Configure PLAR Phones
Amy Arnold, CCNP/DP/VoiceEducation
Here are a few simple steps for configuring Private Line Automatic Ringdown functionality using Cisco Unified Call Manager.
By Amy Arnold ,
Comment1 Comment  |  Read  |  Post a Comment
Cisco Live's 7 Best Scenes
Susan Fogarty, Editor in Chief
Attendees at Cisco Live this week were showered in APIs and ACI, and swimming in selfies. Take a look at the highlights from the annual customer event.
By Susan Fogarty Editor in Chief,
Comment16 comments  |  Read  |  Post a Comment
6 UC Trends to Watch
Network Computing,
InformationWeek’s 2014 Unified Communications Survey shows a revitalized market; 77% of 488 respondents have deployed UC or plan to within 24 months. Among those deploying or with plans, internal IT owns this tech: 40% will keep UC completely on premises vs. 3% going all cloud. For hybrid setups, 24% are primarily on premises vs. 17% mostly cloud. But there is hope for service providers: 19% of those deploying UC within 24 months are unsure of their model. These shops could be persuaded to go cloud, given the right incentives.
By Network Computing ,
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3 Steps To A Successful UC Strategy
Erika Van Noort, Director Consulting, North America, SoftchoiceCommentary
A medical emergency provides lessons in collaboration that can be applied when building or updating a unified communications plan.
By Erika Van Noort ,
Comment10 comments  |  Read  |  Post a Comment
Choosing Cisco PBX Or Microsoft Lync In The Datacenter
Brent Kelly, President, KelCor, Inc.Commentary
These strategies address the question of Cisco vs. Microsoft voice technologies from the datacenter perspective.
By Brent Kelly ,
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Cisco PBX & Microsoft Lync: Datacenter Dilemma
Brent Kelly, President, KelCor, Inc.Commentary
With the overlap of Cisco and Microsoft in the enterprise, and both vendors pushing their voice technologies, organizations can have a tough time picking a vendor.
By Brent Kelly President, KelCor, Inc.,
Comment6 comments  |  Read  |  Post a Comment
Exploring Amazon's Mayday: Visual Customer Service Options
Igor Khalatian, Founder & CEO, LiveLOOK, Inc.Commentary
The Mayday button on Amazon's Kindle opens doors for new approaches to visual customer service, but the benefits, risks, and costs must be considered.
By Igor Khalatian Founder & CEO, LiveLOOK, Inc.,
Comment12 comments  |  Read  |  Post a Comment
Welcome To The New Network Computing
Network Computing, CommentaryVideo
Find out why Network Computing is the place where IT infrastructure professionals gather to interact, share, and connect with their peers.
By Network Computing ,
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Microsoft Lync: 10 Ways To Do More
Kristin Burnham, Senior Editor, InformationWeek.comNews
Lync does much more than instant messaging. Check out these tips and tricks for getting the most from this communication and collaboration tool.
By Kristin Burnham Senior Editor, InformationWeek.com,
Comment5 comments  |  Read  |  Post a Comment
Why Does Customer Service Suck?
Jon Arnold, Principal, J Arnold & AssociatesCommentary
Businesses need to get on the ball with implementing unified communications systems that can break down silos and improve their sinking customer satisfaction ratings.
By Jon Arnold Principal, J Arnold & Associates,
Comment4 comments  |  Read  |  Post a Comment
Interop: Find The Fun
Susan Fogarty, Editor in ChiefCommentary
Attending a technology conference can be hard work, but Interop is making fun an integral part of the agenda.
By Susan Fogarty Editor in Chief,
Comment2 comments  |  Read  |  Post a Comment
3 Survival Tips For Women In IT
Michele Chubirka, Security Professional; Host, Commentary
The technology industry -- especially the networking field -- can be an awfully isolating place for a woman. I offer three ways to cope.
By Michele Chubirka Security Professional; Host, "Healthy Paranoia" Podcast,
Comment1 Comment  |  Read  |  Post a Comment
Greatest Moments In Interop History
Marcia Savage, Managing Editor, Network ComputingNews
The Interop conference is a tradition for IT professionals. We look back on its dramatic growth and how it's changed.
By Marcia Savage Managing Editor, Network Computing,
Comment2 comments  |  Read  |  Post a Comment
Cloud Services And The Hidden Cost Of Downtime
Frank Ohlhorst, Commentary
IT managers must factor in potentially crippling cloud outages when calculating the true cost of a cloud service.
By Frank Ohlhorst ,
Comment6 comments  |  Read  |  Post a Comment
Cisco Puts WebEx On Chromebooks
Alison Diana, Senior EditorNews
Cisco revamps its videoconferencing lineup with a Google partnership, new products, and lower prices, the company announces at the Enterprise Connect conference.
By Alison Diana Senior Editor,
Comment7 comments  |  Read  |  Post a Comment
Why Client-Side Encryption Is Critical For Cloud Privacy
Rick Harvey, CTO, LockboxCommentary
The only way to ensure privacy in the cloud era is to shift to a model in which the cloud customer controls encryption keys, not the cloud provider.
By Rick Harvey CTO, Lockbox,
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Discover Your Inner UC
Erika Van Noort, Director Consulting, North America, SoftchoiceCommentary
The tools for unified communications already exist in many companies, waiting to be unearthed and put to good use by enterprising IT leaders.
By Erika Van Noort Director Consulting, North America, Softchoice,
CommentPost a comment  |  Read  |  Post a Comment
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2014 State of Unified Communications
2014 State of Unified Communications
If you thought consumerization killed UC, think again: 70% of our 488 respondents have or plan to put systems in place. Of those, 34% will roll UC out to 76% or more of their user base. And there’s some good news for UCaaS providers.
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