Unified communications and collaboration projects fall flat when companies don't understand needs or consult with their employees. Get the facts and figures from Softchoice's UC study.By Erika Van Noort Director Consulting, North America, Softchoice, 9 comments | Read | Post a Comment
Maintaining application service levels for shared services is tough. Look to crowd sourcing, real-time collaboration, and big data analytics for help.By Patrick Carey Vice President Product Management, Exoprise, Post a comment | Read | Post a Comment
Making the leap from unified communications to unified interaction is possible, but it involves more than just installing new software. Here's how to make a successful transition.By Curtis Peterson Vice President of Operations, RingCentral, 8 comments | Read | Post a Comment
A recent survey shows that unified communications is growing in the enterprise, despite many IT pros' lack of familiarity with the term.By Scott Kinka CTO, Evolve IP, 15 comments | Read | Post a Comment
UC is on the rise, but does it really solve the problem of communication disconnect? New systems must take UC a step further to support truly unified interaction.By Curtis Peterson Vice President of Operations, RingCentral, 5 comments | Read | Post a Comment
Before you choose a UC product or platform, careful evaluation of existing attitudes, equipment, and systems could save your project -- and your sanity.By Justin Bagatti Systems Consultant, TEAMSOS, 16 comments | Read | Post a Comment
Attendees at Cisco Live this week were showered in APIs and ACI, and swimming in selfies. Take a look at the highlights from the annual customer event. By Susan Fogarty Editor in Chief, 16 comments | Read | Post a Comment
InformationWeek’s 2014 Unified Communications Survey shows a revitalized market; 77% of 488 respondents have deployed UC or plan to within 24 months. Among those deploying or with plans, internal IT owns this tech: 40% will keep UC completely on premises vs. 3% going all cloud. For hybrid setups, 24% are primarily on premises vs. 17% mostly cloud.
But there is hope for service providers: 19% of those deploying UC within 24 months are unsure of their model. These shops could be persuaded to go cloud, given the right incentives.By Network Computing , 9 comments | Read | Post a Comment
With the overlap of Cisco and Microsoft in the enterprise, and both vendors pushing their voice technologies, organizations can have a tough time picking a vendor. By Brent Kelly President, KelCor, Inc., 6 comments | Read | Post a Comment
The Mayday button on Amazon's Kindle opens doors for new approaches to visual customer service, but the benefits, risks, and costs must be considered. By Igor Khalatian Founder & CEO, LiveLOOK, Inc., 12 comments | Read | Post a Comment
Lync does much more than instant messaging. Check out these tips and tricks for getting the most from this communication and collaboration tool.By Kristin Burnham Senior Editor, InformationWeek.com, 5 comments | Read | Post a Comment
Businesses need to get on the ball with implementing unified communications systems that can break down silos and improve their sinking customer satisfaction ratings.By Jon Arnold Principal, J Arnold & Associates, 5 comments | Read | Post a Comment
The technology industry -- especially the networking field -- can be an awfully isolating place for a woman. I offer three ways to cope.By Michele Chubirka Security Professional; Host, "Healthy Paranoia" Podcast, 1 Comment | Read | Post a Comment
Jeremy Schulman, founder of Schprockits, a network automation startup operating in stealth mode, joins us to explore whether networking professionals all need to learn programming in order to remain employed.
2014 State of Unified CommunicationsIf you thought consumerization killed UC, think again: 70% of our 488 respondents have or plan to put systems in place. Of those, 34% will roll UC out to 76% or more of their user base. And there’s some good news for UCaaS providers.
6 UC Trends to WatchInformationWeek’s 2014 Unified Communications Survey shows a revitalized market; 77% of 488 respondents have deployed UC or plan to within 24 months. Among those deploying or with plans, internal IT owns this tech: 40% will keep UC completely on premises vs. 3% going all cloud. For hybrid setups, 24% are primarily on premises vs. 17% mostly cloud.