Unified Communications
Expert Analysis
Unified Communications: Words Matter
Erika Van Noort, Director Consulting, North America, SoftchoiceCommentary
When it comes to UC, one word can make a huge difference. Calling your UC investment an initiative instead of a project increases your chances of success.
By Erika Van Noort Director Consulting, North America, Softchoice,
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Unify's Circuit Enables a New Way of Working
Zeus Kerravala, Founder & Principal Analyst, ZK ResearchCommentary
Circuit, the new UC platform from the company formerly known as Siemens, is certainly different and could bring a shift to the way people work.
By Zeus Kerravala Founder & Principal Analyst, ZK Research,
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Why UC Implementations Fail
Erika Van Noort, Director Consulting, North America, Softchoice
Unified communications and collaboration projects fall flat when companies don't understand needs or consult with their employees. Get the facts and figures from Softchoice's UC study.
By Erika Van Noort Director Consulting, North America, Softchoice,
Comment14 comments  |  Read  |  Post a Comment
ALU Enterprise Spinoff: Where They're Starting From
Eric Krapf, Editor, No JitterCommentary
The new Alcatel Lucent Enterprise may (or may not) get a new name, and promises more investment in growth by the new owner.
By Eric Krapf Editor, No Jitter,
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Cloud Apps Management: The Power Of The Crowd
Patrick Carey, Vice President Product Management, ExopriseCommentary
Maintaining application service levels for shared services is tough. Look to crowd sourcing, real-time collaboration, and big data analytics for help.
By Patrick Carey Vice President Product Management, Exoprise,
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SDN, WiFi & The Microsoft Lync Connection
Lee Badman, Commentary
WiFi vendors like Aruba Networks are using the Lync SDN API as a launch pad for their foray into software-defined networking.
By Lee Badman ,
Comment4 comments  |  Read  |  Post a Comment
Closing The UC Gap: 4 Tips
Curtis Peterson, Vice President of Operations, RingCentralCommentary
Making the leap from unified communications to unified interaction is possible, but it involves more than just installing new software. Here's how to make a successful transition.
By Curtis Peterson Vice President of Operations, RingCentral,
Comment8 comments  |  Read  |  Post a Comment
UC Adoption In The Enterprise
Scott Kinka, CTO, Evolve IPCommentary
A recent survey shows that unified communications is growing in the enterprise, despite many IT pros' lack of familiarity with the term.
By Scott Kinka CTO, Evolve IP,
Comment15 comments  |  Read  |  Post a Comment
Unified Communication Doesn't Mean Unified Interaction
Curtis Peterson, Vice President of Operations, RingCentralCommentary
UC is on the rise, but does it really solve the problem of communication disconnect? New systems must take UC a step further to support truly unified interaction.
By Curtis Peterson Vice President of Operations, RingCentral,
Comment5 comments  |  Read  |  Post a Comment
Unified Communications Plans: 6 Ways To Derail Disaster
Justin Bagatti, Systems Consultant, TEAMSOS
Before you choose a UC product or platform, careful evaluation of existing attitudes, equipment, and systems could save your project -- and your sanity.
By Justin Bagatti Systems Consultant, TEAMSOS,
Comment16 comments  |  Read  |  Post a Comment
Using CUCM To Configure PLAR Phones
Amy Arnold, CCNP/DP/VoiceEducation
Here are a few simple steps for configuring Private Line Automatic Ringdown functionality using Cisco Unified Call Manager.
By Amy Arnold ,
Comment1 Comment  |  Read  |  Post a Comment
Cisco Live's 7 Best Scenes
Susan Fogarty, Editor in Chief
Attendees at Cisco Live this week were showered in APIs and ACI, and swimming in selfies. Take a look at the highlights from the annual customer event.
By Susan Fogarty Editor in Chief,
Comment16 comments  |  Read  |  Post a Comment
6 UC Trends to Watch
Network Computing,
InformationWeek’s 2014 Unified Communications Survey shows a revitalized market; 77% of 488 respondents have deployed UC or plan to within 24 months. Among those deploying or with plans, internal IT owns this tech: 40% will keep UC completely on premises vs. 3% going all cloud. For hybrid setups, 24% are primarily on premises vs. 17% mostly cloud. But there is hope for service providers: 19% of those deploying UC within 24 months are unsure of their model. These shops could be persuaded to go cloud, given the right incentives.
By Network Computing ,
Comment9 comments  |  Read  |  Post a Comment
3 Steps To A Successful UC Strategy
Erika Van Noort, Director Consulting, North America, SoftchoiceCommentary
A medical emergency provides lessons in collaboration that can be applied when building or updating a unified communications plan.
By Erika Van Noort ,
Comment10 comments  |  Read  |  Post a Comment
Choosing Cisco PBX Or Microsoft Lync In The Datacenter
Brent Kelly, President, KelCor, Inc.Commentary
These strategies address the question of Cisco vs. Microsoft voice technologies from the datacenter perspective.
By Brent Kelly ,
Comment1 Comment  |  Read  |  Post a Comment
Cisco PBX & Microsoft Lync: Datacenter Dilemma
Brent Kelly, President, KelCor, Inc.Commentary
With the overlap of Cisco and Microsoft in the enterprise, and both vendors pushing their voice technologies, organizations can have a tough time picking a vendor.
By Brent Kelly President, KelCor, Inc.,
Comment6 comments  |  Read  |  Post a Comment
Exploring Amazon's Mayday: Visual Customer Service Options
Igor Khalatian, Founder & CEO, LiveLOOK, Inc.Commentary
The Mayday button on Amazon's Kindle opens doors for new approaches to visual customer service, but the benefits, risks, and costs must be considered.
By Igor Khalatian Founder & CEO, LiveLOOK, Inc.,
Comment12 comments  |  Read  |  Post a Comment
Welcome To The New Network Computing
Network Computing, CommentaryVideo
Find out why Network Computing is the place where IT infrastructure professionals gather to interact, share, and connect with their peers.
By Network Computing ,
Comment8 comments  |  Read  |  Post a Comment
Microsoft Lync: 10 Ways To Do More
Kristin Burnham, Senior Editor, InformationWeek.comNews
Lync does much more than instant messaging. Check out these tips and tricks for getting the most from this communication and collaboration tool.
By Kristin Burnham Senior Editor, InformationWeek.com,
Comment5 comments  |  Read  |  Post a Comment
Why Does Customer Service Suck?
Jon Arnold, Principal, J Arnold & AssociatesCommentary
Businesses need to get on the ball with implementing unified communications systems that can break down silos and improve their sinking customer satisfaction ratings.
By Jon Arnold Principal, J Arnold & Associates,
Comment5 comments  |  Read  |  Post a Comment
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2014 State of Unified Communications
2014 State of Unified Communications
If you thought consumerization killed UC, think again: 70% of our 488 respondents have or plan to put systems in place. Of those, 34% will roll UC out to 76% or more of their user base. And there’s some good news for UCaaS providers.
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