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HDI Service Management 2010 Conference & Expo
October 6-8, Miami

IT service and technical support professionals gather at the annual HDI Service Management Conference & Expo to explore some of the hottest topics affecting IT service management. The half-day conference workshops provide the processes, frameworks, templates, and tools to help you meet the service demands of your business..

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News Analysis

Dell Leads Trio Of Partners Offering SMB Security

Dell is partnering with Juniper Networks and a security services firm called SecureWorks to offer a portfolio of solutions aimed at the small-to-medium-sized business market, which is increasingly facing the same security issues as enterprises without the same budgets. Dell announced Wednesday that it is introducing the Dell KACE K1000 Management Appliance line that combines general system management features with specific end-point security features, such as vulnerability assessment and remediation, patch management and configuration enforcement.

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Architectures

Dole Gets A Fresh Perspective On IT With Application Performance Management

For Dole Food Company, the ability to produce, transport and deliver fresh fruits and vegetables around the world is its heritage and its future. Vital to these operations are a number of mission-critical applications, including an ERP system, an equipment and pallet tracking system, and Dole's Maritime Port Management system. These applications must perform at optimal capacity at all times. To ensure that happens, the company has implemented an end-to-end application performance management solution from Compuware.

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Reviews & Workshops

Negotiating Cloud Computing Contracts

Cloud computing continues to grow apace, with more businesses each year considering some form of a cloud solution. This is not to say that IT departments are abandoning traditional software solutions but they are picking and choosing business functions they are willing to push to the cloud. With one foot increasingly in the cloud and the other remaining in the business, IT personnel need to keep in mind the difference between a traditional software solution and a cloud offering. With those differences in mind, you can focus on the key aspects of the cloud computing agreement.

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Blogs

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What Storage System? It Depends.

July 29, 2010 10:00 AM
Posted by George Crump

When at a storage event or even responding to comments, every so often a specific question comes up about which protocol, drive type, backup application should a user implement for their specific environment. The answer that should come back most often is "it depends" because that's the truth.The reality is that for most situations, you can get almost anything to work. Its a matter of how hard you have to work at it.

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Channel: Backup & Recovery, Data Center, Data Protection, Storage & Mgmt, Virtualization

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Tech Field Day Part II: NEC Shows Off HydraStor

July 29, 2010 8:00 AM
Posted by Howard Marks

The last stop on the geek tour at Tech Field Day Seattle was NEC's Seattle office where we got a live demo of their HydraStor deduplicating backup system. For a product no one ever heard of, HydraStor is pretty darn impressive. You can buy a small HydraStor that can ingest 500MB/s to 12TB of disk and grow it to suck in over 25GB/s of backup data, dedupe it inline, and store it on up to 1.3PB of raw disk. That's much bigger than a DD880.

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Channel: Data Protection, Deduplication, Servers & Storage, Storage & Mgmt, Tapes and Disks

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Tech Field Day, Part One: Nimble Storage

July 27, 2010 2:00 PM
Posted by Howard Marks

I had the good fortune last week to spend two days in the company of a dozen independent bloggers, pundits, geeks and other thought leaders in storage, networking and virtualization at GestaltIT's Seattle tech field day. We sat, not so politely, through the usual death by PowerPoint and live demos from a series of vendors ranging from those I knew well (F5 and Compellent) to those like Nimble Storage, a start-up brave enough to come out of stealth in front of the Tech Field Day crowd.

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Channel: Servers & Storage, Virtualization

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CA Technologies And SAP Reduce The Risk In Risk Management

July 27, 2010 10:00 AM
Posted by David Hill

CA Technologies and SAP recently announced a collaborative partnership to help their customers better manage risk and compliance initiatives across both business and IT infrastructure processes. That has the potential of both reducing the risk in risk management, as well as the risk in not being compliant. Before we examine the CA Technologies and SAP partnership specifically, let's consider its broader context. Beyond the "real" physical world our five senses were designed to perceive lies the non-physical world of information and its related processes. Despite being intangible, information is one of the foundations of our society for individuals and organizations. Consider the consequences if your bank account information electronically disappeared.

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Channel: Data Protection, Security

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Request For Information: Data Center Networking

July 26, 2010 2:00 PM
Posted by Mike Fratto, Editor

In the coming months, I am going to be spending a lot of time getting up close and personal with networking vendors' data center product sets. Jim Metzler and I are working on a data center networking RFI that Network Computing will publish, along with the vendor responses, in October. Jim and I are also going to present the results at the Interop NY show in October. I am looking forward to developing the RFI and reviewing the responses. In the last two years, there have been a ton of changes in the data center networking space driven by virtualization, data and storage networking consolidation, improvements in hardware efficiency, and new protocols to support increase demand. Typically, data centers are isolated enough from the campus LAN have unique demands that using a different vendor than your campus LAN makes sense. We want to get your input as well on what you think is important.

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Channel: Data Center, Networking & Mgmt, Next Gen Network, Storage & Mgmt, Virtualization

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SSD Failure Rates

July 26, 2010 1:00 PM
Posted by George Crump

Ever since SSD drives began their slow march to mainstream storage, there has been a constant chorus over concerns about SSD failure rates and questions on if the technology was ready for the enterprise. Most of the concern lies around how many writes a SSD drive can sustain. Vendors of enterprise SSD drives have gone to great lengths to make sure that today's SSD drives used in the data center will not have premature write issues. With the improvements in the quality of the NAND and the capabilities of the Flash controller, if the right vendor is selected, Flash SSDs should outlive most mechanical drives.

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Channel: Backup & Recovery, Data Center, Data Protection, Servers & Storage, Storage & Mgmt

Best of the Web

Data deduplication: Declawing the clones

Data deduplication is emerging as a critically important new arrow in the storage administrator's quiver to answer hard questions about the increasing problem in storage growth costs.

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Compression, Encryption, Deduplication, and Replication: Strange Bedfellows

One of the great ironies of storage technology is the inverse relationship between efficiency and security: Adding performance or reducing storage requirements almost always results in reducing the confidentiality, integrity, or availability of a system.

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WAN Optimization Whitelists and Blacklists

Optimization is a fantastic way of saving money and creating really happy customers at the same time, but it doesn't work flawlessly for all applications.

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WAN Optimization as a Managed Service: It's Not About the Cost

This insight examines how organizations outsourcing their WAN optimization initiatives to a third-party go about achieving their goals for application performance, reducing operational costs, and streamlining enterprise infrastructure.

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