Pros: Forces you to justify IT purchases with hard numbers tailored to your type of business; forces IT and business units to collaborate; bridges communication gap with financial management.
Cons: Organizational pressure and lack of business expertise often produce unrealistic numbers; analysis is performed early in the life of a project, when little is known about returns; numbers are seldom revisited after project goes live; difficult to apply to knowledge-based businesses.
Investment-Portfolio ROI
Pros: Encourages periodic re-examination of assumptions and results; rewards experimentation; requires collaboration among IT, finance and business units, fostering accountability.
Cons: Can become burdensome if reviews occur too often; still difficult to apply to knowledge-based businesses.
Bob Friday, Chief AI Officer for Juniper Networks, explains how the advanced technology is transforming operations.
Contact center leaders from 8x8, Awaken Intelligence, and 360insight discuss the importance of agent experience.
AI may force enterprises to rewire parts of their data centers so they are fully optimized to run such workloads. The question is do you use Ethernet or InfiniBand?
