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The Business Case: Page 9 of 10

Like Yagley as he struggles to earn the trust of the Valley Industries chairman, all IT managers will have to work hard to regain credibility. It may be the only way to spark an IT recovery.

David Joachim is Network Computing's editor/business technology. Write to him at [email protected].

Vendor-Supplied ROI

Pros: Easy and inexpensive method to justify IT purchases.

Cons: Figures are "averaged" and may not reflect returns for an organization like yours; positive returns often inflated.

Internally Generated ROI