Microsoft Makes VoIP Phone Push

New Response Point system, built with partners, targets small and midsize enterprises. Also on tap this week: new VoiP phones from Linksys and Polycom.

March 22, 2007

3 Min Read
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Microsoft this week detailed a new small-business VoIP phone system, code-named Response Point, plus vendor partners to deliver the systems.


The fact that Microsoft is partnering with handset vendors for its small-business solution is fairly interesting. I would have figured that Microsoft would have gone with a softphone solution (a la Office Communications Server). Perhaps Microsoft felt that going with handsets would provide a better user experience. Interestingly, voice-assessment company Psytechnics did a comparative study between a beta of Microsoft's Office Communications Server and "prototype USB handsets," and Cisco's CallManager 5.0 and 7961 IP phones. Psytechnics found that "Overall, the one-way listening speech quality provided by the combination of Microsoft's client and a USB handset was consistently better than that provided by Cisco's IP phones and CallManager, whether using G.711 or G.729." I, for one, was surprised.
Sean Ginevan
NWC Contributing Editor

Response Point, now in beta testing and shipping later this year, supports both VoIP and conventional POTS service, and includes a voice-activated interface. Three vendors are developing phones based on Response Point specs: D-Link DVX-2000, Quanta Syspine and Uniden Evolo.Microsoft said it designed the phones to allow small businesses to manage the VoIP systems and network connections themselves. To that end, the phones ship with a PC-based management console that enables tasks such as adding a new user or creating a call distribution list.

In addition to the Response Point hardware phones, Microsoft delivers a software-based VoIP foundation through Office Communications Server 2007 and Office Communicator 2007.

Microsoft said it will distribute the public beta versions of Communications Server 2007 and Communicator 2007 later this month. The Beta 2 release of Response Point is scheduled for early April.

Polycom also released new VoIP phones this week: the SoundPoint IP 330 and 320 entry-level VoIP phones, and the high-end SoundPoint IP 550, which includes SIP-based features for the enterprise.

Meanwhile, Linksys debuted two new phones: the 6-Line Color Display IP Desktop Phone (SPA962) and the 32-Button Attendant Console (SPA932). The new VoIP phones are targeted at small businesses using a hosted IP telephony service, a SIP-based PBS or large-scale IP Centrex deployment, Cisco said.

RELATED LINKS

bullet Microsoft Launches Public Beta of Its New VoIP System
Millions of users are expected to test Office Communications Server 2007 to ease the transition from traditional phone technologies.

bullet Microsoft Makes Mobile Pitch to the Enterprise
Windows Mobile 6 bundles in new messaging tools, productivity features and the promise of better security.

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