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California PUC Adopts New Wireless Phone Regulations

SAN RAMON, Calif. (AP) -- California on Thursday became the first state in the nation to adopt consumer protections for cell phone customers.

The state Public Utilities Commission approved the Telecommunications Consumer Bill of Rights on a 3-2 vote.

In one of the biggest changes, dissatisfied consumers will have the right to cancel their wireless service within 30 days of signing a contract.

Other changes include requiring all rates and other services terms to be posted on the Internet; requiring key contract terms to be in readable type, not fine print; and requiring carriers to list the address and toll-free number of regulators to make it easier for customers to file complaints.

``These are 'Thou Shalt Not Deceive The Customer' rules,'' said commission board member Geoffrey Brown, who wrote the proposal passed Thursday.

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