Q: You mentioned IM as well. It seems that when it's useful, it's 100% useful, and that when it's annoying, it's 100% annoying. Will we just have to get used to it, just as we did with e-mail?
A: That's rightit'll be part of our evolution in behavior. I see presence technology [when software reveals your availability to others] becoming a backbone for many applications, because it can add information about youwhat are your preferences for being contacted? There's much that needs to change and evolve.
Q: What are CIOs doing to drive the deployment of collaboration tools throughout the enterprise? That is, how do you get people to use them?
A: There are people I call innate collaborators, who bring changes within the company, so in a lot of cases, changes occur with or without IT support. IT's response should be to try to understand how collaboration should fit into the strategy of the company and how IT can encourage it. In a way, it's a lot like a grassroots movement. If you really want to leverage the benefits of collaboration, you need to motivate people to use the technology by giving them incentives. In a way, it's somewhat of a change in the role of ITIT becomes not just a provider of technology but also a trusted adviser in its use.
Q: How do you measure success in collaboration?
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