Left in the dark
Caller: My Internet isn't working!
IT Pro: Okay, what happens when you open your browser?
Caller: Nothing!
IT Pro: Does the browser open?
Caller: No, it doesn't open. There's nothing on my screen!
IT Pro: OK, I understand…is the monitor powered on?
Caller: No, there's nothing on the screen. I can't even see the power button!
IT Pro: It should be located on the bottom right side of the monitor.
Caller: I know what it looks like, but it's dark in here!
IT Pro: Dark, sir?
Caller: Yes -- all of the lights are off!
IT Pro: Uh, is there currently power at XYZ site?
Caller: No, the power is out!
IT Pro: [Pauses] I think that may be the problem, sir.