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When Customer Service Is A Misnomer
Sure you learn a lot from the best, but I think you can often learn even more from others, especially when they do everything they can wrong.
Our culpit this week is: T-Mobile. I have one of the new fangled Treo 600's. Nice unit (hate the keyboard), but it's first generation and a little flaky at times.
Well, now there's an upgrade. "Wow," I thought, "maybe they'd get the bugs out." Or not.
The unit would not take the upload. I tried and tried to get it to work to no avail. So what does one do, when one is stumped? Call Technical Support.
Let's see, I call and the idiot voice response system asks my phone number, then my last 4 digits of my social security number. I get though, only to get a person who asks the same information again! (Why wasn't my data moved along with the phone call, T-Mobile?)
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