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Voice over IP Systems
Make time to contact the vendor's reference customers.
Take a good look at each vendor's management interface to determine how easy (or not) it will be to maintain the system.
Check out local-support availability, since these products usually are installed by resellers, especially in small cities.
Ask for demonstrations and make sure the product does what you want it to do without imposing limitations on the way you do business.
Checklist of Basic Features
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