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Verizon Business Takes Mystery Out Of Adopting Unified Communications And Collaboration Technology

BASKING RIDGE, N.J., Jan. 21, 2010   Although enterprises increasingly recognize that unified communications and collaboration technologies can improve business performance, they often don't know how to integrate these technologies in specific processes to achieve the best results. To help business leaders meet this challenge, Verizon Business is expanding its comprehensive suite of UC&C Consulting Services.

Together with key strategic business partners, the company is building on its unrivaled networking capabilities and expertise by adding more management consulting services. The new services will provide expert consultants who will learn all about a company's business objectives, assess its current technology, conduct user profiles to uncover opportunities for business-process improvement, and overcome cultural hurdles -- such as employee reluctance to use new communications tools.

"Verizon Business is well-known for its managed-services and for its ability to install products and services -- and to make them work so that they achieve the best results," said Kerry Bailey, chief marketing officer for Verizon Business. "We're combining that expertise with business consulting services to help management teams translate business objectives into strategy, define and measure return on investment, and build a game plan for successful employee adoption. As a result, Verizon Business can be a catalyst for more efficient, automated and interoperable business processes in any industry."

Verizon Business' comprehensive consulting portfolio is designed to help customers cut through the clutter and tailor the best strategies to address cultural change and improve business performance. Whether helping businesses employ unified communications as a service or leading technology platforms, Verizon Business' expanded UC&C strategic consulting services can help create a fertile environment for new technology adoption and success. The full range of UC&C professional consulting services includes:

Strategic Consulting - With an emphasis on management consulting, Verizon Business identifies business objectives and existing processes to create a tailored UC&C approach.  By understanding an enterprise's environment, expert consultants can implement plans to unleash the power of UC&C technology and workforce mobility.

Financial Analysis - To help customers quantify the benefits of a UC&C strategy including measuring return on investment and total cost of ownership, Verizon Business experts establish benchmarks and milestones to translate business impact to the bottom line.

Operational Integration - Verizon Business can synchronize all aspects of technology deployment, including design and platform integration, implementation and migration, project management, analysis, and reporting. Verizon Business also provides services that are equally essential: user training and adoption planning to facilitate and measure UC&C success.

CA Inc. is among the customers that have already benefitted from Verizon Business professional consulting services. Verizon Business provided project management and installation support services to help CA build new UC&C capabilities into its enterprise and contact center operations. By assessing CA's customer service processes, Verizon Business helped tailor and employ a new contact center architecture and more efficient call-flow processes to help CA improve customer satisfaction.

Visit the Verizon Business Web site to learn more about UC&C Consulting Services and the company's complete portfolio of Professional Services.