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Triage, IT Style: Page 2 of 16

Behind the Scenes
Go behind the scenes with Children's Hospital Boston to see how its top-notch IT department conducts business amid the pressure and clamor of this fast-paced facility. You can read posts from the staffers and even ask them a question or two of your own.

After playing e-mail tag for awhile, Murray says he was eventually told by a PeopleSoft representative that a "beefy PC" would do the job; however, he was not convinced and asked PeopleSoft for specs in writing, which he eventually received. Still, he was not convinced one box would meet their needs. Turns out he was right--that "beefy PC" has become two Compaq DL580 servers, one running production human resources and financial modules, the other running development applications.

But the story doesn't end there.

In less than a year it became necessary to break the production box into dedicated HR and financial boxes, Murray says. If Children's had not questioned the recommended configuration and had gone with the single PC, it would have found itself rearchitecting just before the go-live date.