The Struggle Continues

It's amazing what a little screaming gets accomplished.

By now you heard my horror story with Network Solutions.

I can honestly say they have made a more than best effort to correct, address and fix the problems cited (or at least the major problems) in that previous article.

So, how did I get them to talk with me? One aspect was easy, the other a little more difficult, and the last element " well, it doesn't hurt to have this column.

It was easy to get someone high up in the food chain to talk to me, because I write for CMP, and no company like bad press. Companies like press, but they really don't want bad press.To the point, no PR person wants their client (or company) to be on the receiving end of bad press, so I spoke with their PR people. I called both Network Solutions as well as their new parent company, Pivotal Private Equity.

Now we know that a new parent doesn't want to hear bad things about their brand new child. So I get a Monday phone call from Pivotal's PR Company. The rep gives me the schmooze and says he'll be back in touch. I'm still waiting.

But that's ok. Network Solutions PR people were smarter. They gave my name to Debra Modlesky, the Executive Support Supervisor. This woman deserves a raise! Clone her! At least hire more like her!

She's smart, she's earnest, and she's doing her best to work in your crazy procedural system to fix the problems that your crazy procedural systems created for little ol' me.

Is everything fixed? No not yet, but I have faith in Ms. Modelsky. I'm sure she'll get it done. Did I expect it to happen overnight " no, it hasn't, but I'm not upset. Do I feel things will change " I'm not sure, because Debra doesn't have that much juice, but she can access those who do.Here's what I've learned about dealing with difficult companies, specifically Network SOlutions, but you can apply them elsewhere also: