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NetScout Simplifies Assuring The User Experience

NetScout Simplifies Assuring the User Experience

WESTFORD, Mass.--(BUSINESS WIRE)--NetScout Systems, Inc., today announced the nGenius Service Delivery Manager, a real-time service dashboard that provides unified visibility into end-to-end service delivery in context with how services are delivered and consumed to more effectively manage the user experience. Building on the nGenius Service Assurance Solution's ability to collect, correlate, analyze and report on mass volumes of packet-flow data, nGenius Service Delivery Manager closes the gap between the network and business services to deliver timely and actionable management insight to effectively assure service levels. This new service-oriented dashboard combines real-time and historical views of user-defined service domains, simplifying the view into the health and availability of delivered services. The dashboard automates the detection of service quality problems and emerging security threats across physical, virtual and cloud-based services from the application hosting environment, through the network, to the user.

Today's business services are no longer comprised of a single application, but rather a collection of applications, middleware, network elements and technology enablers that work in unison. The resulting complexity of these services, combined with the underlying network foundation, create significant challenges for IT organizations tasked with enabling the business and meeting increasing service level expectations. Monitoring all of these "moving parts" remains profoundly difficult for the IT organization, which is overrun by an explosion of point management tools and drowning in disconnected metrics that yield limited insight into the actual delivered services and user experience. With a growing reliance on always-on service availability, IT professionals need to simplify managing service delivery complexities with relevant, service-oriented insight that aligns with how the business consumes these services to efficiently deliver consistent and high-quality service levels.

"In order to meet business demands, IT organizations must become service oriented in their approach to delivering functionality," said Will Cappelli, research vice president at Gartner. "This means a focus on end-to-end integrated service management. Given the growing complexity of the infrastructure, service quality simply cannot be ensured unless service management is end user experience centric and holistic."

nGenius Service Delivery Manager models and reports on services in their business context to represent how services are hosted, their interrelationships, and how they are ultimately consumed. Flexible user-defined service domains allow the IT organization to customize and organize views that dynamically align with how services are delivered to the business across physical and virtual infrastructure to help better meet committed service levels. Domains are constructed based upon physical and logical attributes, such as a specific applications or services, physical sites, logical workgroups, geographic regions or business units. This enables a dynamic representation of service elements correlated with user experience revealing an unmatched view into end-to-end service delivery.

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