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Interview: Siemens' Thomas Zimmermann
What's driving unified communications?
We see very clearly two trends. First is the convergence of data, voice and other multimedia services. The second is open standards. The main benefits are you can integrate communication into business processes, simplify communications with customers, and get productivity gains in your internal processes.
What are the most popular applications or business tools being integrated?
It's different from theater to theater. In the European market, where we have our main volume, the main driver is integrating voice with applications on the desktop. In North America, which is the more innovative market, we are having detailed discussions around bringing presence and mobility functions into the unified communications world.
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