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Hosted CRM Software


Our mission for the vendors: NWC Network Services wants to gain control of its sales process. The problem: NWC Inc. uses disparate databases to store customer data. For example, presales lead information resides in Excel spreadsheets, Outlook contacts and mobile devices within the sales department. Existing-customer info (contracts and post-sales data) is stored in a Microsoft SQL database at company headquarters. A separate SQL database contains inventory information for our regional offices.

Hosted CRM Software Features

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To qualify for this review, the services must provide CRM features without requiring any server infrastructure at the customer premises. The products must provide back-end integration with existing enterprise data stores and support offline activity with two-way data synchronization. We limited our offline and synchronization tests to Outlook. Other desired features included customization, integration, extensibility, customer support, marketing and usability.

By The Numbers

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