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Like any emerging technology, voice over IP presents a painful series of "yes, but ..." trade-offs--Yes, it can lower calling costs, but the gear's expensive and finicky to get running. VoIP differs from most emerging technology, however, in two ways: how quickly it's being adopted and how much is at stake to get it right.
Our latest InformationWeek Research survey finds 39% of companies have installed voice over IP, and another 33% will install it in the coming months. A mere 12% say they have no plans to use it. The reasons for VoIP adoption vary. Lower costs leads (cited by two-thirds of those planning to use it), but many respondents also have higher-value returns in mind: 41% cite building a one-stop communications platform, and 36% expect increased collaboration by combining voice with data-sharing, videoconferencing, or presence technology.
Whatever the many reasons, the march is on to VoIP. At some point very soon, you're either an adopter or a holdout. This will be how most business calls are made. Here's our five-point take on the state of this technology in business.
VoIP is inevitable
Developing and managing a network budget is hard work for network professionals, who often get hit with new projects that they know nothing about. Is there a better way to manage network spending?
Making the jump from outdated legacy technology to a more modern digital infrastructure will allow businesses to innovate at the speed and scale needed in today’s marketplace.
The business world is speeding up. The longer IT leaders wait to get their needs met, the more at risk their businesses and their jobs will be.
