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Child Support: Page 4 of 15

"I think they used a bit of a scare tactic," Ogawa says, "to state, 'if you want to say your IT staff will step up to the plate and do this, we'll put a big disclaimer into the contract to say, fine, all we have to do is worry about the functional side. Your IT people will handle the technical side.'"

This was already months into the project planning--PeopleSoft knew it had won the contract, so it was holding all the cards.

Pressure Cooker

Behind the Scenes
Go behind the scenes with Children's Hospital Boston to see how its top-notch IT department conducts business amid the pressure and clamor of this fast-paced facility. You can read posts from the staffers and even ask them a question or two of your own.