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Avaya's 9600 Series One-X IP Phones: Page 3 of 5

Avaya's new IP phones make it easy to visualize and execute phone features. First, LEDs are used with hard keys and buttons that let the speaker mute a call and/or enable a headset. When a feature is enabled, the LED is lit--a small but convenient detail. No more wondering whether your IP phone is muted.

Second, Avaya cut the clutter. By using context-sensitive menus, Avaya reduced the number of hard and soft keys on the phone to make for an elegant user interface. The new style brings it up to par with Polycom's SoundPoint IP phones.

In contrast, the older 4610SW IP phones mix call features with appearances and make it difficult to use the limited LCD display (1.5x3 inches). The new IP phones use the same size display, but make better use of the real estate. When the phone is firmly in its cradle, the LCD simply displays basic information, such as time, date, three call appearances, and the ability to send all calls to a configurable location such as voicemail or a cell phone.

When an incoming call beckons, new options such as "An-swer," "Send to V-Mail," and "Ignore" appear. Choose "Ignore," and the call will go to voicemail or another location as if you did not answer the phone. Once calls are placed or received, options such as "Hold," "Conference," "Transfer," and "Drop" appear on the display. No more searching for a hard key.

The phone's hard keys provide quick access to voicemail, call logs and up to 250 contacts stored on the phone. Contacts can be imported from a PC or generated from call logs.