F5 Intros 'Ask F5' Site

F5's new Ask F5 portal enhances worldwide customer support and improves end-user experience

October 9, 2007

1 Min Read
Network Computing logo

SEATTLE -- F5 Networks, Inc. (NASDAQ: FFIV), the global leader in Application Delivery Networking, today announced an updated version of its Ask F5SM portal to help customers and partners find answers to their product and support questions quickly and efficiently. Launched in 2000, Ask F5 continues to be a powerful portal for customers and partners to access helpful information about F5's products.

Inspired by F5's commitment to improve its customers' experience and overall satisfaction, the Ask F5 Customer Support team leveraged users' top site-enhancement requests as the primary drivers for the project. In addition to its own exhaustive testing, F5 also conducted a beta release of the site for its worldwide user base a month prior to the site's formal launch.

"Our goal is to ensure that we continue to make our customers' end-user experience a top priority," said Julian Eames, SVP of Business Operations at F5. "By providing a worldwide beta period for the site, we were able to ensure that our customers were as satisfied as we were with the direction of the new Ask F5 site-both its look-and-feel and its improved ability to efficiently deliver technical solutions."

F5 Networks Inc.

Stay informed! Sign up to get expert advice and insight delivered direct to your inbox

You May Also Like

More Insights