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How Evil Is Carrier IQ? | 7 Tips To Boost Customer Service

InformationWeek Daily
InformationWeek Daily  
  Tuesday, Dec 6, 2011
Between The Lines Columnist 7 Ways IT Can Improve Customer Service
By Kate Leggett
Take these concrete steps to get closer to customers and help your company's marketing and customer service teams do a better job.

Best Paying IT Security Jobs In 2012
Biggest Digital Transformation Hurdle: People, Not Tech

Carrier IQ: Just A Little Evil?
Carrier IQ software may collect far less data than first reported, but Pandora's out of the box, and it's time for carriers to disclose all information collection to enterprises and other end users.

Clarizen Brings Social To Salesforce, Intacct Work Management
Cloud application combo links, Intacct financial reporting to its own work execution management tools.

8 Ways To Avoid Social Media Culture Clash
Businesses see the value of social networks, but not every employee does. Here are some tips for getting people on board.

Zultys Opens Window Into Contact Center Efficiency
Unified communication vendor's MXIE SuperView tracks calls waiting, agent productivity, and other metrics.

SunGard Promises 99.9% Uptime For SAP Cloud Apps
Enterprise-level services in the cloud include multiple layers of security, secured line communications, and guaranteed service levels for production environments.

Software Group Seeks Freedom To Install
The Software Freedom Law Group wants the U.S. Copyright Office to ensure that device makers can't limit users' ability to install lawful software on devices.

How To Use The iOS Gmail Application
The iOS Gmail app is a good alternative to Apple's own Mail app, as long as you're only dealing with Gmail.

HP Bundles Box's Cloud
Enterprise PC buyers can now get cloud storage and collaboration services with their HP computers.

Open Source Asterisk Telephony Goes High-Def
Digium expands Asterisk's capabilities to handle HD audio and video, as well as improved audio and video conferencing.

If we really want to be full and generous in spirit, we have no choice but to trust at some level. -- Rita Dove


Software Group Seeks Freedom To Install
How To Use The iOS Gmail Application
The Antisocial Network
Virtualization and Data Center Management
10 Essential Cloud Apps For SMBs
Evaluation Guide for Cloud ERP
InformationWeek 2012 State of Cloud Computing Survey

Posted By molloy:
"It sometimes appears that the Press is intent on highlighting all of Yahoo's weaknesses, and none of it's strengths."
In reply to: "Hadoop Spurs Big Data Revolution"
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Valley View Tune into InformationWeek Valley View: our new, live monthly video show capturing the spirit of technology innovation around Silicon Valley and beyond. Our first show is TOMORROW, Dec 7 at 4 pm PT, with HP Chairman Ray Lane, CEO Aaron Levie & holiday gifts! Register To Attend

  Digital Issue  
Database access controls keep information out of the wrong hands. Limit who sees what to stop leaks-- accidental and otherwise.

ALSO: Why user provisioning isn't as simple as it sounds.

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The Antisocial Network
Is your company antisocial? Our latest research shows that business-oriented social networking platforms aren't living up to their promises of better communication, collaboration and productivity.
Download Now (Registration Required)

Featured Report
Database Breaches: Lessons Learned From Real-World Attacks
In this new Tech Center report, we profile five database breaches--and extract the lessons to be learned from each. Plus: A rundown of six technologies to reduce your risk.
Download Now (Registration Required)
Featured Report


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Virtualization and Data Center Management
Virtualization presents a tremendous opportunity for IT organizations. Yet deployment involves major process and management complexities.This white paper outlines best practice methodologies that help you tackle challenges brought on by virtualization. Plus, review key questions to ask when evaluating a consolidated management solution.
Download Now (Registration Required)

Understand the TCO for Mobile Computing Devices
Learn how downtime due to device failure and unauthorized changes made by end users can lead to diminished productivity and higher TCO for your mobile devices
Download Now (Registration Required)

10 Essential Cloud Apps For SMBs
Online tools let you get going fast and pay as you go, two factors that appeal especially to SMBs. From productivity to analytics, these 10 apps deserve your attention.

IBM Completes Algorithmics Buy
Software developer's products help banks and other financial services players identify and reduce risk.

VMware's Best And Worst Moves Of 2011
Virtualization market leader VMware launched several bold initiatives in 2011--and made several missteps.

10 Epic Android Apps
Among the hundreds of thousands of Android apps, we've rounded up 10 epic, must-have choices. These apps will save your bacon, day in and day out.

Windows Phone Needs LTE To Succeed, Says Verizon
Verizon Wireless would be happier to sell Windows Phone devices if they had Long Term Evolution 4G.


10 Innovative iOS 5 Apps
Apple's iOS 5 mobile operating system includes 200 new features and more than 1,500 new APIs. Here are 10 great examples of how iOS developers used them to create cool apps.   View Now

8 IT Hiring Strategies Of Top CIOs
15 Tech Venture Capitalists Worth Knowing


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Keynote Panel: Pushing the Limits of the Consumerization of IT
Keynote Moderator Larry Seltzer Editorial Director, Byte; Keynote Panelist Robert Scoble Blogger, Technical Evangelist & Author; Keynote Panelist Oliver Marks Co-founder, Sovos Group   Watch

Keynote: Sandy Carter, IBM
Keynote Panel: Motivation 2.0



Evaluation Guide for Cloud ERP
Join this webinar to hear from the real experts -- the IT and finance executives who have implemented ERP in the cloud. Learn how they dealt with old systems and challenges, understand their evaluation process and the questions they asked, and hear how their deployments are today. It happens December 15. More Information & Registration


InformationWeek 2012 State of Cloud Computing Survey
We are conducting a survey on cloud computing usage and optimization strategies. Upon completion, you will be eligible to enter a drawing to receive an Apple 32-GB iPod Touch.
Survey ends Dec. 9

Attend Enterprise Connect
The Enterprise Connect conference program covers the full range of platforms, services, and applications that comprise modern communications and collaboration systems. It happens March 25-29 in Orlando, Fla.
Find out more and Register

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