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ORLANDO, Fla. -- EMC World -- More and more users are turning to document management systems to revolutionize paper-based records systems. But CIOs and IT managers here were keen for EMC to beef up its Documentum product.

The U.S. military is one of many organizations floundering in a sea of paper-based records, according to Kevin Moore, CIO of the U.S. Military Entrance Processing Command (US MEPCOM), which oversees recruitment for all branches of the nation's armed forces. "I need to get rid of paper, and I need a way to manage it from an electronic perspective," he told Byte and Switch, explaining that his organization has around 21 million paper records.

US MEPCOM will start trials of Documentum version 5 at the first of its 65 locations in December. Moore hopes to have all 21 million records stored in an electronic format a year later. (See EMC Tailors Documentum and Legal Eagles Seek Data Unity.)

Data capture will be handled by Documentum's Captiva technology, which it acquired for $275 million back in 2005. (See EMC Bolsters Documentum, EMC Enhances Captiva, and Content Capture Considered.)

A number of Documentum users highlighted the fact that the software requires extensive customization this week, particularly when it comes to user interfaces, although Moore does not foresee this as his biggest hurdle. (See Brown-Forman and Archiving: When & How?.) "The biggest challenge for us is understanding the cost of doing business [electronically] and changing the way of doing business," he said.

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