SUNNYVALE, Calif. -- NetApp (NASDAQ:NTAP) announced today support for VMware Site Recovery Manager, a new product from VMware for disaster recovery management and automation. This support provides customers with a powerful and affordable disaster recovery solution built with VMware Site Recovery Manager, VMware Infrastructure, and NetApp® FAS storage systems. In addition, both companies will also offer an improved customer experience with the Virtualization Escalation Team (VET), a new joint customer support group.
While disaster recovery is imperative to long-term business success, recovery from site failures remains one of the most difficult and complex aspects of IT. As a result organizations find themselves unable to provide sufficient disaster recovery protection for more than a small subset of their production systems. Now all NetApp FAS series customers can leverage VMware Site Recovery Manager for rapid, reliable, and affordable automated site disaster recovery.
Furthermore, NetApp and VMware enable easier, more frequent disaster recovery tests by creating instant virtual machine and data set clones. Customers also receive enhanced application protection for virtualized applications via integration with NetApp SnapMirror® and FlexClone®. Other NetApp data recovery solutions, such as Protection Manager, and the soon-to-be-available SnapManager® for Virtualized Infrastructure, provide complementary options that customers can utilize. This array of choices gives customers a broad set of valuable tools to use when deploying their business-critical applications on the VMware virtualization platform.
The VET, which expands upon the current joint support provided to customers, establishes a globally staffed, 24x7 direct contact path between the VMware and NetApp support organizations. As customers continue to deploy business-critical environments on VMware virtualization, they want to be certain that their technology partners will continue to provide rapid and efficient support. The cooperative support process enables customer problems to be worked to completion in a seamless manner, with technical support engineers communicating directly with each other to resolve issues efficiently.
NetApps support for VMware Site Recovery Manager will allow our joint customers to overcome the challenges that previously made rapid and reliable disaster recovery difficult or sometimes even impossible, said Parag Patel, vice president, Alliances at VMware. Together, these products provide customers with a robust disaster recovery solution that reduces the risk, cost, and complexity associated with traditional disaster recovery approaches.