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Market Street Mortgage

While hurricanes over the past few years convinced many companies in harm's way to implement disaster recovery plans, not everybody was caught off guard.

Clearwater, Fla.-based Market Street Mortgage, a residential loan company, has spent more than $100,000 over the past three years preparing for disasters. The DR work paid off when Market Street survived three power outages in the last two years without downtime to any of its 1,000 workers spread across 80 branch offices in every state except Alaska.

"Our branch offices are our sales offices, and they produce revenue," CIO Charlie Pelton says. "If you're sitting in Oklahoma or Colorado, our customers aren't too concerned if a hurricane's coming through Florida, so we can't use that as an excuse if we don't have access to our data."

Pelton notes that his company handled about $3.4 billion in mortgage loans last year. "Each hour of downtime costs us about $1.6 million in lost revenue. It adds up pretty quick," he says, with no small amount of understatement.

Market Street's first stab at DR consisted of tape, and it added Dell/EMC Clariion CX500 SANs in its headquarters and a DR site in central Florida in 2002. The firm now has about 4 TBytes of data on SANs, a Dell PowerVault tape library, and direct attached storage for Exchange, SQL Server and its loan origination application.

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