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LiveOffice Adds Email Continuity

TORRANCE, Calif. -- Recently, scores of businesses in the southeastern United States have experienced significant email downtime because of Hurricanes Gustav, Hanna and Ike. In an effort to help these and all businesses protect their email from the unexpected (as well as the expected), LiveOffice, the leading provider of software-as-a-service (SaaS) email archiving solutions, today launched LiveOffice Mail Continuity as part of its fall LiveOffice Mail Archive release. This new service, which the company is offering at no charge, leverages LiveOffices cloud-computing infrastructure to provide free email continuity for Microsoft Exchange Server, keeping business email running during a primary mail server failure.

A September 2008 survey conducted by Osterman Research polled 165 IT managers and email administrators at midsize organizations nationwide. The findings reveal that 50 percent of respondents do not currently have an email continuity solution in place. Of those who say they do, nearly half are relying on tape backups. But tape backups fall short for email continuity in several aspects:

  • Recovery can take hours, days or weeks.
  • During downtime, users have no email service.
  • Without business email service, users often resort to using personal email accounts during outages, exposing organizations to security risks, compliance violations and legal liability.
  • All data is not recoverable—anything created after the last backup is permanently lost. For example, if backups happen daily, all data between the last day’s backup and the outage is unrecoverable.

“No matter the cause, email downtime is a serious problem for many businesses and impacts millions of users each day,” said Michael Osterman, president of Osterman Research. “When an employee cannot communicate or share data via email either internally with co-workers or externally with customers, a company’s bottom line is severely jeopardized.”

LiveOffice LLC