Network Computing is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

ITIL Irritates IT Managers

CIOs and IT managers are bracing themselves for the impact of the IT Infrastructure Library (ITIL), an emerging standard for delivering IT services. The last thing IT departments need, they warned, is yet another compliance headache.

Increasingly, IT managers are coming under pressure from their own boards, who see ITIL as a way to tie IT and business more closely together. The framework, which is growing in popularity, is a set of best practices covering application management, security, and IT service delivery. (See Afcom Sets Standards.)

Essentially, ITIL locks down service levels for specific applications such as email and provides detailed procedures for systems and storage management. For IT, the paperwork and administrative overhead associated with documenting compliance with these thresholds threatens to completely overwhelm.

"It's going to get shoved down your throat, whether you like it or not - ITIL is a term that you will need to know," said Steve Duplessie, senior analyst at the Enterprise Strategy Group, at an industry event this week in Boston. "It's completely pervasive."

IT managers are already dreading the demands of ITIL compliance. "Our IT department is small, and it's stretched to the limit," said Sean Hite, IT purchasing agent at The May Institute, a Randolph, Mass.-based healthcare organization. "There's only 24 hours in the day."

  • 1