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UPS Shifts From Trucks to Tech: Page 3 of 4

"That had to be done manually in the past," Medeiros says. "It's brought a lot of surety to our disaster recovery process."

Medeiros says it would take 24 hours to copy data from one data center to another in case of disaster. UPS currently has a project underway to use Job Control Language (JCL), a command language for mainframe operating systems, to automate the backup process; Medeiros hopes it will reduce the backup time to four hours.

UPS has never been hit by a disaster that caused it to have to copy all of its critical data to the other center, "but you can't assume you'll never be in a situation where that data could be lost," Medeiros says.

Losing data would bring attention to the data center, which Medeiros wants to avoid. "Nobody cares about storage if it works," he says. "So I don't ever want people to think about storage."

That's his job.