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Tech Support Needs To Improve Or Bloggers Will Report You: Page 2 of 2

Accenture noted that BEA Systems, Lexus, and Oracle Corporation have moved against the grain and have instituted effective customer service programs. By taking upfront corrective action, Accenture said, "Oracle is able to offer automated secure notifications that identify potential risks to a customer's IT environment and provide proactive advice and corrective actions to avoid loss of service."