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Tech Support Horror Stories

John Karr
Company: CHEER
Tech Support Horror Story: We typically fix employees' personal computers for free, and one day a gal asked me to take a look at her home computer because the CD-ROM drive wasn't working.

I set the computer up on the bench, hooked up a monitor, keyboard, etc., and turned the thing on, observing the CD-ROM drive. It lit up and did its POST thing with no observable problems.

I then proceeded with my diagnostics by inserting a CD with some files on it to see if it could read the disk. After closing the tray it started to make some funny noises and would not read the disk at all.

Assuming that there was something wrong with the internal mechanics (judging by the noises it made), I decided to replace the drive. I began by removing the CD from the tray in preparation for shutting it down when I noticed a strange green object protruding slightly from the tray opening. Taking a pair of pliers I gently pulled out a 3-1/2 floppy disk her four-year-old son had inserted into the drive in an apparent attempt to get the CD-ROM drive to read a floppy disk.

Needless to say, the computer worked "fine" after that.

Read On, Geek!

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