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Peregrine's ServiceCenter 6.0

ServiceCenter in Action

When a call comes in, a support person opens a new record in ServiceCenter. He or she selects the user from a list, and data about that user--including office location, phone number and equipment--is filled in automatically. Calls are assigned a number and linked to an incident or change record.


Good
  • Easy to set up
  • Supports best practices
  • Simple to use

  • Bad

  • Needs a static help index
  • Lacks WebLogic support
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