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MessageOne Intros Solution

AUSTIN, Texas -- MessageOne today announced the Incident Collaboration Center, a new managed service to address the fundamental problem businesses face recovering from a crisis. By providing one centralized location for communication and coordination, the Incident Collaboration Center will accelerate informed decision making, keep core workflow functioning and provide regular progress reports to all constituents.

The Incident Collaboration Center features interactive event logs, and allows document sharing and formal task management via a secure web portal. Employees, regardless of their location, can get access to and update key documents, provide status and gain approvals. By using the Internet to facilitate collaboration and share information, organizations can streamline recovery efforts and reduce the demands for ad-hoc status reports on busy crisis team members. In addition, the Incident Collaboration Center is not dependent on the customers’ corporate network, so it is always available.

“It is crucial that businesses have tools to put continuity plans into action and to have the agility to react to a situation in real time if business is interrupted,” said Kenneth Alwin, Blue Cross and Blue Shield of Minnesota(*) business continuity program coordinator. “Our emergency notification capabilities are mature. Taking it one step further will be implementing crisis management tools and creating collaborative resources, like using the Incident Collaboration Center. These capabilities will enhance our ability to rapidly respond to events for an even quicker recovery.”