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June 9th Issue Online

Greetings all,

The June 9th Edition of Network Computing is now available. Here's what you'll find:

Market Analysis: IP Contact Centers
By Michael J. DeMaria

An IP-enabled contact center gives your agents access to all telephone, e-mail, fax and Web customer communications. We discuss the potential benefits to your business and examine ways to get management buy-in for an upgrade.

RFI Analysis: IP Contact Centers
By Michael J. DeMaria
Of the eight products we examined, our Editor's Choice provided our fictional thermal-management company a comprehensive mix of features as well as integration with legacy systems--all for a price that doesn't freeze out upgrades.

Professional Development Strategies

By Jonathan Feldman

Building a comprehensive training program for your IT staffers will pay off in higher morale and superior customer service. Learn how to implement those plans.

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