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Grading the Grader

DeMaria replies: There are any number of reasons why a reader might disagree with us on a product review. Sometimes, it's just one of those things--I've had products flake out during tests that work normally for most people. Other times, a particular product may suit one environment better than another.

But I don't think I gave SMS a bad rap. On the contrary, I noted that the Microsoft suite offers excellent reporting, access-control and tech-support features, and that its role-based administration is first-rate.

Personally, I have nothing against Microsoft. Indeed, it has sold me more software than any other vendor, with the exception of Nintendo--and that's only because I don't own an Xbox.

Unsexy But Loved

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