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Dell Exploring On-Site Services

Dell is exploring ways to branch out into on-site IT support and repair services.

The Round Rock, Texas-based computer maker is in talks with Reliable IT, Springfield, Va.; OnForce, New York; and ServicePower, Louisville, Ky., according to executives of the services companies. Reliable IT, in conjunction with OnForce, offers direct, nationwide IT services. ServicePower is a field-logistics automation company that optimizes the scheduling and deployment of field-service calls.

Dell declined to comment. However, a source familiar with Dell's plans said the company is "very serious" about finding a way to add new revenue through services and isn’t ruling out any options.

Reliable IT, which performs next-day, on-site IT support in tandem with OnForce, could give Dell a comprehensive IT services offering without having to pay a middleman, such as a distributor, said Scott Shaul, president and CEO of Reliable IT.

"We are in conversations with Dell right now. They definitely want to run a test with us in certain territories,” Shaul said. "If you put OnForce and Reliable together, it's one of the largest Dell technical forces out there. If you put both of us together, it's probably over 1,500 Dell-certified technicians," he added.

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