WESTBOROUGH, Mass. -- ComBrio, Inc., providers of remote
connectivity software, and TECSys Development, Inc. (TDi), providers of
device and application event monitoring and management solutions, today
announced a strategic alliance to offer an integrated solution for secure
remote monitoring and management services for service providers.
The two companies will collaborate by integrating ComBrio's Virtual Service
Infrastructure (VSI) with TDi's ConsoleWorksR solution. The combined
solution will allow service providers to remotely manage and repair problems
on all systems, devices and applications that make up a customer's
mission-critical computing infrastructure. ComBrio's VSI provides the remote
connectivity software for TDi's ConsoleWorks to detect events as they
happen, instantly notifying support personnel and taking predetermined
action to correct potential problems.
"The creation of this partnership allows service providers to use TDi's
ConsoleWorks remotely without having to rely on costly VPNs, dial-up line,
or leased circuits," said Dave Boulos, VP of product management and
marketing, ComBrio. "By using the joint solution, service providers can
deliver robust network management across a customer's IT infrastructure and
perform all services remotely through secure access."
The ComBrio/TDi solution enables service providers to centralize all their
customers' managed services under a single instance of ConsoleWorks. This is
done through secure, on-demand communications between ConsoleWorks,
installed at the service providers' operation center, and the customer's
network. The integrated solution provides revenue-generating and
differentiating services that reduce mean time to problem resolution for
their enterprise customers, while also meeting the enterprises' stringent
requirements for security and regulatory compliance. Compatibility tests
have successfully been completed that streamline the integration of the two
organizations' complimentary products.
"TDi excels in servicing complex, mission-critical environments where
failure is unthinkable," said Darel Stokes, VP of engineering, TDi.
"Through our partnership with ComBrio, we are able to extend this capability
remotely, securely and more simply than ever before. This agreement combines
best-in-class technologies from both companies to provide unprecedented
visibility into the performance of business-critical devices and