Jamie Davies is Customer Experience Director at Epsilon Telecommunications. In his role, Jamie oversees the quote-to-cash for customer service, with a commitment to operational excellence and elevating service delivery and operations to new heights. With a wealth of experience gained in multi-national enterprises, Jamie has transformed services into fully optimized, sustainable, and profitable operations in underperforming areas. Previously, as the Operations & Delivery Director at NTT, Jamie led strategic initiatives across four geographical regions, improving efficiencies, embedding operating models, and re-engineering processes to cut costs and maintain Customer experience and business results.