» Expectations. It's also important to manage the expectations both within and beyond the IT department. The expectations for IT departments have never been higher. Users expect IT to control spam and viruses, provide 24/7 uptime, and to constantly oversee the data demands of regulations such as SOX (Sarbanes-Oxley), PCI (Payment Card Industry) and the like.
Particularly with SOX and some other regulations, there seems to be an expectation on the part of regulators and C-level execs of immediate and total compliance for all devices on the network. The ability to see a variety of reports about the state of compliance is often another expectation.
Aside from any formal SLAs at your site, the reality is that users expect uninterrupted service. You want to do whatever will help ensure that the performance and services that users expect will be delivered.
Takeaway: Expect automation tools to help you meet business and user expectations.
So, Why Not Automate?
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