And set your calendar to ping you when a contract is coming due, so you can address any concerns sooner rather than later. Better yet, build automatic renewals into your contracts to avoid last-minute scrambles.
Last But Not Least
I've said it before and I'll say it again (and again and again): Hold your vendors' feet to the fire if they've promised something but haven't delivered. Make them live up to their end of the bargain. Software and support are pricey, so be sure to get your money's worth. Just don't expect that support to last forever.
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Mike Lee, [email protected]
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