We could do restorations at file- or folder-level, and we were allowed to choose from as many as 10 historical levels of restoration for files modified between backups. We could also retrieve files between machines and across accounts, or restore to a remote online target using Connected's iRoam technology, an optional Web-based utility that supports remote file management. We administered our server backup accounts remotely using Connected's handy online support center; available tasks included reviewing logs, managing user access and editing configuration of agents on each of our servers.
Connected lets you write file restorations to CD-ROM, at a cost of $24.95 for three CDs, plus shipping and handling. Disk restores are not selective, so if additional CDs are required to hold your total backups, there's a charge of $20 per CD.
The cost of the Connected service for our scenario is $35 per month per server for up to 10 Gbytes, based on a 90-day retention policy with 10 levels of historical data. User support is available online and through e-mail, and free telephone support is available Monday through Friday, 8 a.m. to 9 p.m. ET. Premium after-hours configuration support is also available for $1.95 per minute, but charges do not apply for billing, account or password-related problems.
Connected DataProtector Subscription Service 7.1.5. Connected Corp., (800) 934-0956, (508) 808-7300. www.connected.com
Founded in 2000, Global Data Vault Corp. focuses on the business user. Its dataVault service is based on NovaStor's NovaNet-Web backup software system. Customer data is stored in a pair of high-security data centers, located in undisclosed locations somewhere near Denver. Apparently, had they told us where, they'd have had to kill us.
Setting up the dataVault/NovaStor agent was a breeze--initial configuration required only that we enter basic server and account data. We were then prompted to set up our desired level of encryption and password management. We could use either DES or Triple DES encryption, but the system defaults to heavy-duty 448-bit Blowfish. We were also given the option to use our account password as the key or set up a separate encryption key.
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