In its call-center abilities, Zultys' products finally have the features to competitive with other PBX systems, such as those from Vonexus. For example, the 3.0 release lets call-center applications archive faxes and call recordings to a central location--a feature Vonexus already offers. Zultys' data archive server requires a separate Windows computer to retrieve and store the archived data. Automatic call recording is only available on the MX250, but you can define call-recording rules for customer service evaluation and policy compliance. Zultys' fractional T1/E1/PRI card for the MX30 simplifies wiring and can reduce telecom costs compared with the same number of analog lines.
Zultys touts its new IM gateway option, which lets you configure who can use IM for internal and external communications through the group profile. Enforcing a no-IM policy--that is, allowing only IMs that come from the MX system--requires you to shut off IM applications at the border firewall by blocking access to the IM servers or using a content-aware switch to block the outbound traffic. Zultys' system uses a third-party Jabber server to connect to external services such as AIM and ICQ. Unfortunately, using this feature adds expense and management burdens as Zultys does not offer a seamless IM proxy. Zultys' IM integration uses an existing Jabber server, or a subscription to a Jabber service, which in turn provides the connections to external IM networks like AIM, Yahoo! and MSN.
Mike Fratto is a senior technology editor based in Network Computing's Syracuse University Real-World Labs®. Write to him at [email protected].
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