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Reality IT: Implementing Solutions Against Your Will

Don't Kill the Messenger

I wanted to take a kinder, gentler approach in breaking the news to our telecom manager, Sandra Hook. We already had a project under way to replace our aging phone system. We had been assessing needs and reviewing alternatives, but the OxyMoron partnership forced our hand.

Sandra was ticked when I told her the centerpiece of her new infrastructure had already been chosen. IP phone systems have come a long way, but her veteran telecom folks still weren't convinced. Reluctantly, she left to brief them.

We had been using an excellent consultant to help us weigh the pros and cons of IP versus more conventional systems, but now the choice was made. Our longtime consultant preferred to lose our business than be pushed into a solution--he quit.

Mission Possible

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