Interactive Intelligence Upgrades Unified Communications Software

Interactive Intelligence has released an upgraded version of its unified communications software, Communite, which offers unified messaging, interactive voice response, and real-time communications services.

The new release, version 2.4, offers new functions for speech-enabled mobile applications, including adding a speech-enabled menu for message retrieval, status changes, and company directory access. In addition, a new telephone user interface allows for the use of XML for emulation of existing voice mail menus, which can reduce user training requirements when replacing voice mail systems.

Other new features include customizable status codes that can be applied to different messaging rules, for instance, "if out of office, forward calls to mobile phone".

Communite, initially released in 2001, supports multiple third-party e-mail packages, including Microsoft Outlook and Lotus Notes, and multiple telephony architectures, including legacy PBXs, the Cisco AVVID platform, and VoIP using SIP.