HP And Alcatel-Lucent Deliver Unified Communication And Collaboration Solutions

PALO ALTO, California and PARIS, May 24. HP and Alcatel-Lucent today announced they will provide new communication solutions, allowing clients to easily adopt and deploy Unified Communications and Collaboration (UC&C) to drive greater organizational value.

Building on the companies' global alliance, this agreement enables HP and Alcatel-Lucent to deliver and market end-to-end UC&C solutions to clients. These solutions use the convergence of telecommunications and IT to transform the way customers use UC&C services. "Clients want an open, holistic approach to services delivery that maximizes their investment in UC&C," said Gary M. Budzinski, senior vice president and general manager, Technology Services, HP. "The strength of Alcatel-Lucent and HP's combined portfolio provides organizations with open and highly scalable solutions that address the touch points where communication is critical."

"We have a common approach to solutions that meet the needs of each individual customer's requirements, including their existing technology mix, overall organizational needs and migration plans for the future," said Tom Burns, president, Enterprise and Strategic Industries business, Alcatel-Lucent. "HP and Alcatel-Lucent have forged a close relationship which will enable enterprises around the world to drive down costs, improve productivity and optimize the customers' experience throughout the entire UC&C environment."

The HP services and Alcatel-Lucent solutions for UC&C work across all types of media and locations.

The offerings include:
    - Migration from multivendor and legacy PBX to an IP voice
      integration layer that uses Alcatel-Lucent's open IP Telephony
      architecture for UC&C. HP will help clients achieve a greater return on
      their UC&C investments by using the Genesys Customer Interaction
      management Platform, UC connect solutions and the Alcatel-Lucent
      OmniTouch Instant Communication Suite and IP Telephony offering - the
      OmniPCX Enterprise.
    - Automated workflow and workload within business processes reduce
      operational costs by increasing the effectiveness of all enterprise-
      wide resources and superior customer service with HP and Genesys
      intelligent Workload Distribution.
    - Industry applications for UC&C that demonstrate a streamlined
      approach to reducing costs and improving efficiency, such as Digital
      Hospital. HP will use Alcatel-Lucent's Advanced Communication Server to
      provide an enhanced, open UC&C integration layer across industry
      domains, including healthcare, financial services, utilities and
      government.
These offerings are built on HP's UC&C consulting services, which take a comprehensive approach to enterprise communications from strategy and planning through implementation, design and education. They may be implemented on a customer's premises or via an outsourced operating model.HP helps clients develop a business case, long-term vision and current gap analysis based on their unique requirements. Clients then determine the priority and value for each element of an overall solution followed by solution implementation, IT integration, monitoring, program management, global support and outsourcing. The result is a complete life cycle of services to ensure the technology is mapped to deliver organizational value.