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Global Crossing VoIP Service Enables Enhanced Unified Communications

FLORHAM PARK, N.J., May 11. Global Crossing, a leading global IP solutions provider, today announced it is providing its suite of Session Initiated Protocol (SIP) Trunking services to Clarity Consulting, a software development consulting firm and independent software vendor, for its hosted contact center management product.

Global Crossing's SIP Trunking services enable Clarity Consulting and its partners to deliver a new customer service center software solution that enhances the call control functions of Microsoft Office Communications Server (OCS) 2007 Release 2 (R2) for enterprises worldwide. Global Crossing was one of the first SIP trunking service providers qualified with Office Communications Server 2007 R2.

"By using Global Crossing's SIP Trunking solution in conjunction with Microsoft's unified communications technologies, we are enabling Clarity Consulting to deliver an innovative VoIP software solution to its global enterprise customers," said Debra Swann, vice president of marketing with Global Crossing. "This winning combination of our joined leading-edge technology helps Clarity exceed its customers' needs for cost-effective, efficient communications tools."

Clarity Consulting is using Global Crossing's SIP Trunking solution to deliver its hosted contact center solution called Clarity Connect, a new software and services solution based on the Microsoft unified communications platform. Clarity Connect allows businesses with small to medium sized contact centers differentiate their brand from larger, more sophisticated customer service centers by enabling them to deliver feature-rich customer service experiences at a fraction of the cost and complexity of traditional offerings.

"SIP Trunking was a key technology enabler for the Clarity Connect platform," said Jon Rauschenberger, chief technology officer of Clarity Consulting. "One of our key goals with Clarity Connect is to change the economics of delivering a world-class contact center solution and that simply isn't possible with traditional TDM voice delivery solutions."

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