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DoD Enlists BMC to Support ITIL Best Practices

Enterprise management vendor BMC Software disclosed this week that it is supplying the Department of Defense with a number of software solutions to assist the agency in meeting federally mandated architectural guidelines and implementing ITIL (IT Infrastructure Library) best practices. BMC points to the DoD's selection of its management solutions as an endorsement of the company's particular approach to deploying more efficient IT administrative practices by an agency with very high standards.

Government IT environments are the largest in the world and the complexities of managing application, system and network resources make using standards such as ITIL critical for their success. As large enterprise environments turn to ITIL, there are many lessons to be learned about adopting the framework and many existing management tools that may be extended to meet this challenge.
Michael Biddick
NWC Contributing Editor

BMC says the products in its BSM (Business Service Management) portfolio aid organizations in maintaining operational continuity and prioritizing their IT assets according to corporate or agency requirements. Like many of BMC's customers, the company says the DoD is taking a phased approach to implementing BMC's BSM strategy.

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